These Service Terms apply to your use of hireful Ltd’s Chatbot services (the “Chatbot Service”) and supplement hireful Ltd’s general Terms for All Services. By subscribing to or using the Chatbot Service, you agree to these terms on behalf of your organisation.
1. Definitions
“Chatbot Service” means the AI-powered chatbot provided by hireful Ltd to assist with HR, recruitment, and careers site interactions.· “User” means any visitor, candidate, or employee interacting with the Chatbot Service.
“Customer Content” means any text, questions, responses, job data, branding, or other materials submitted to or displayed via the Chatbot Service.
“Output” means any response, suggestion, or content generated by the Chatbot Service based on User interaction.
2. Scope of the Chatbot Service
The Chatbot Service is designed to:
You may configure content, tone of voice, branding, escalation points, and other behaviours via your admin settings or through hireful’s implementation support.
3. Use of Artificial Intelligence
The Chatbot Service includes generative AI functionality. While the underlying AI models strive for accuracy, hireful does not guarantee that the responses generated will always be correct, up-to-date, or legally compliant.
You acknowledge that:
4. Customer Responsibilites
You agree to:
5. Data Protection and Privacy
The Chatbot Service is designed in accordance with the UK GDPR and Data Protection Act 2018. hireful acts as a data processor when processing candidate information via the Chatbot Service.
You confirm that:
Please refer to hireful’s Data Processing Addendum for more details.
6. Service Levels and Support
The Chatbot Service is provided with the same uptime and response commitments outlined in your hireful service agreement. hireful will use commercially reasonable efforts to:
7. Intellectual Property
All intellectual property rights in the Chatbot Service (including configuration templates, prompt design, and underlying technology) remain the property of hireful or its licensors.
You retain all rights in Customer Content submitted by you or your candidates. You grant hireful a limited, non-exclusive licence to use this content solely to deliver the service and improve AI performance over time.
8. Fair Usage and Limits
To ensure optimal performance across all clients, hireful may monitor usage volumes and apply fair usage thresholds (e.g., interactions per month, concurrent chats). hireful will notify you if your usage significantly exceeds reasonable limits, and may recommend or require plan upgrades if needed.
9. Warranties and Disclaimers
hireful provides the Chatbot Service “as is” and makes no warranties regarding the completeness or accuracy of AI-generated responses. hireful disclaims all liability arising from:
10. Termination
Upon termination of your hireful subscription or specific chatbot add-on, access to the Chatbot Service and stored interactions will cease. You may request export of chatbot interaction logs prior to termination, subject to applicable retention policies.
11. Updates to These Terms
hireful may update these terms from time to time to reflect legal, technical, or service changes. We will notify you of material updates. Continued use of the Chatbot Service after changes are made constitutes acceptance of the revised terms.
